“BizTalk360’s Suspended Instances Query Panel and alert system have streamlined our daily operations, reducing maintenance time and improving proactive issue detection.”

About the Company

Hospital du Valais (Hôpital du Valais) is one of Switzerland’s largest healthcare networks, serving the Valais region. It operates multiple hospitals and medical centres, providing a wide range of services, including emergency care, surgery, cardiology, oncology, neurology, and rehabilitation. With over 6,000 employees, the hospital treats 40,000+ inpatients and 500,000+ outpatients annually. Dedicated to medical excellence and innovation, it leverages advanced IT solutions to enhance patient care and operational efficiency.

Key challenges

• Time consuming maintenance – Manual effort was required for routine tasks, consuming valuable IT resources.
• No auto-refresh – Administrators had to manually refresh data frequently.
• Lack of access control – No user management controls for securely handling recurring events.
• No audit tracking – Inability to add comments to resumed service instances made tracking and auditing difficult.

The turning point came when we realized that our existing workflow was inefficient, and the demand for a more streamlined monitoring solution was growing. After evaluating different options, BizTalk360 emerged as the ideal choice.

Before BizTalk360

Our BizTalk Server environment consisted of two servers managing over 90 applications. Before adopting BizTalk360, we relied entirely on the BizTalk Server Administration Console for monitoring and maintenance. However, its limitations led to inefficiencies and frustrations.

After BizTalk360

With BizTalk360, Hospital du Valais has transformed its BizTalk environment, making monitoring and administrative tasks more efficient and reducing downtime.

• Automated monitoring minimized manual checks, saving valuable IT resources.
• Proactive alerts helped detect and resolve issues before they escalated.
• Enhanced access controls improved security and team collaboration.
• Suspended Instances Query Panel allowed for faster issue resolution.

The Feature We Use Most Often

One of the most valuable features for Hospital du Valais is BizTalk360’s monitoring and alerting system, particularly the Suspended Instances Query Panel in Message Box Queries. This tool not only helps resume suspended instances but also enables adding comments for better auditing and tracking.

Results & Impact with BizTalk360

The adoption of BizTalk360 has led to tangible improvements in IT operations, resulting in greater efficiency and system reliability.

Key Outcomes:

• Faster response times to system issues and support tickets.
• Increased confidence in system stability due to automated monitoring and alerts.
• Reduced downtime through improved problem detection and resolution.
• Better collaboration with secure user management across different teams.

Why We Recommend BizTalk360

The biggest advantage of BizTalk360 is its ability to simplify BizTalk administration, save time, and enhance system monitoring. With its intuitive interface and powerful automation features, it has become an essential tool for organizations relying on BizTalk Server.

Continuous Support from the BizTalk360 Team

From implementation to daily use, the support from the BizTalk360 team has been exceptional. Their guidance ensured a smooth transition, making BizTalk360 an indispensable part of Hospital du Valais’ IT infrastructure. The entire experience from purchase to ongoing support has been seamless, reinforcing BizTalk360 as a critical asset to our organization.