“BizTalk360 quickly identifies and rectifies application or infrastructure issues before the business gets impacted”

About RACQ

RACQ is proud to be the independent advocate for 1.7 million Queenslanders (Australia) on the roads, in the home, and within the communities. They work hard to influence government, and decision-makers to secure better transport outcomes for Queenslanders. To improve Queenslanders’ access to better transport, RACQ works hard to influence government and decision-makers. With RACQ’s Advocacy Charter, the organization aims to ensure Queenslanders are able to travel safely, affordably, and sustainably. This includes:

• Fuel and energy
• Road safety
• Traffic, road, public, and active transport infrastructure
• Transport funding
• Emerging and future mobility

Top two challenges faced 

• No product to monitor BizTalk applications and infrastructure-related issues
• Need to stabilize business process monitoring

Before BizTalk360

We run 4 production BizTalk servers and have over 200 applications, and before BizTalk360, we have not used anything.

After BizTalk360

We are using BAM (Business Activity Monitoring) at our end, and with the BizTalk360 BAM portal and querying capability, we receive business error reporting much easier which helps in our day-to-day activities. The feature that we like the most and that we use daily is Monitoring.

• BizTalk360 monitors applications and its artifacts (Receive locations) and suspended instances
• We receive notifications then there whenever the system goes down
• BizTalk360 monitors infrastructure. For example, Throttling memory spikes.

Results / Impact with BizTalk360

The product helps tremendously to stabilize Business Process Monitoring and allows the technology teams to quickly identify and rectify application or infrastructure issues before the business gets impacted. To highlight the single reason for recommending the offering, BizTalk360 is an excellent product that helps us react swiftly to rectify issues impacting business process stability and continuity.

Continuous support from the BizTalk360 team

We want to say that right from the installation to the first user experience, we had an incredibly valuable experience with the BizTalk360 team; it added value to our day-to-day activities. Overall, the quality of BizTalk360 is good, like usage of the product, purchase experience, and support assistance.